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  • 1.  How to handle "hold on" or "wait for a second" while asking for a slot.

    Posted 09-02-2024 10:56
    No replies, thread closed.

    Hi,

    This is the first time i am using Genesys Dialog Engine Bot Flows .

    Using Architect for most of the IVR call flow & now have a use case to ask card number.

    In the Dialog BOT,  i am using "ask for slot"  with slottype "regular expression" & it is working fine when i just say card number.

    But  how i can handle "hold on" or "wait" while asking for a slot( card number).


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Rakesh Shet
    Uber BV
    ------------------------------


  • 2.  RE: How to handle "hold on" or "wait for a second" while asking for a slot.
    Best Answer

    Posted 09-03-2024 14:36
    No replies, thread closed.

    Hello Rakesh,

    I was looking internally and I believe that it's not available for bot flows and digital bot flows at the moment. 

    https://help.mypurecloud.com/articles/wait-action/

    I was looking in the Genesys Cloud Product Ideas Lab and I did see that someone has submitted an Idea that seems to match up with what you're looking for. It is currently marked as Future Consideration so I would recommend that you click the VOTE button on the page for that idea. It should notify you via email as this Idea progresses through development. 



    ------------------------------
    Jason Kleitz
    Genesys - Employees
    ------------------------------



  • 3.  RE: How to handle "hold on" or "wait for a second" while asking for a slot.

    Posted 09-04-2024 09:36
    No replies, thread closed.

    Thanks Jason.



    ------------------------------
    Rakesh Shet
    ------------------------------

    Original Message


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