Genesys Cloud - Main

ran into an issue with message drop where the account reference number for example 1110 reads one thousand one hundred and ten, let me know if there's a fix.  Thanks.

#ArchitectureandDesign

Choose speak each digit or speak each character as the format (depending on whether the variable is an integer or string)

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Melissa Bailey
Genesys - Employees
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Thanks Melanie.

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Claudette Reid
Financial Debt Recovery Limited
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Original Message:
Sent: 11-18-2022 16:09
From: Melissa Bailey
Subject: How to have account number read like a number

Choose speak each digit or speak each character as the format (depending on whether the variable is an integer or string)

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Melissa Bailey
Genesys - Employees
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If you are trying this in a Bot Flow, you have to split your communicate between voice and text.  Use the Text and Voice optional prompts or something like this:

If(IsSet(Flow.CustomerClaimNumber),

  If(Session.ChannelType =="call",

    ToCommunication(ToString(Split(ToString(Flow.CustomerClaimNumber), ""), " ")),

    ToCommunication(Flow.CustomerClaimNumber)

  ),

  ToCommunication("")

)

 

Or another where each part is converted to a string and then there's an overall ToCommunication function call for any returned string:

ToCommunication(

  If(IsSet(Flow.CustomerClaimNumber),

    If(Session.ChannelType=="call",

      ToString(Split(ToString(Flow.CustomerClaimNumber), ""), " "),

      ToString(Flow.CustomerClaimNumber)

    ),

    ""

  )

)

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
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