Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  How to have two pop up window poping in Salesforce

    Posted 03-29-2023 03:52
    No replies, thread closed.

    I have set up a screen pop-up in Salesforce but I see we can only pop up one window when the number matched the records vs not. It either pulls in the contact or a case. Is there a possibility to have two screens pop up? One for any contact matched and the second for creating a new case.  


    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Mohammed Siddique
    CONMED Corporation
    ------------------------------


  • 2.  RE: How to have two pop up window poping in Salesforce

    Posted 04-24-2023 16:42
    No replies, thread closed.

    With OneView from ttec on the AppFoundry, you can run a Flow that can open multiple contacts, cases, or accounts or pretty much whatever Flow can pop.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



Related Content