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  • 1.  How to include a tech prefix (5 digit code in front of the destination number)

    Posted 03-21-2022 13:08
    No replies, thread closed.
    Hi,

    Our SIP provider is asking us if we can add 5 digits in front of the destination number when doing outbound so that they can authenticate our calls based on the tech prefix as well.

    Thanks
    #SIP/VolP
    #SystemAdministration
    #Telephony

    ------------------------------
    Sébastien Arpin
    Inoria Inc.
    ------------------------------


  • 2.  RE: How to include a tech prefix (5 digit code in front of the destination number)

    Posted 03-21-2022 18:25
    No replies, thread closed.
    Not very difficult.  You can do this in the number plan for the site or in the outbound trunk settings under Identity.  The former would affect all calls on that site and the later would only affect calls out that trunk.  

    Essentially, use a regex to match 10 or 11-digit numbers and replace with xxxxx$1.  

    Let me know if you need examples.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: How to include a tech prefix (5 digit code in front of the destination number)

    Posted 03-22-2022 11:23
    No replies, thread closed.
    Hi Robert,

    When I add the prefix into the number map, its seems to also impact the inbound number. Will it be possible I guess at the trunk level to add those prefixes for outbound calls only?

    ------------------------------
    Sébastien Arpin
    Inoria Inc.
    ------------------------------

    Original Message


  • 4.  RE: How to include a tech prefix (5 digit code in front of the destination number)

    Posted 03-22-2022 11:43
    No replies, thread closed.

    Ignore my last msg :) I found the information on the Genesys site :)

    Thanks

    Seb



    ------------------------------
    Sébastien Arpin
    Inoria Inc.
    ------------------------------

    Original Message


  • 5.  RE: How to include a tech prefix (5 digit code in front of the destination number)

    Posted 10-13-2022 07:10
    No replies, thread closed.
    Hello,

    Can you post examples of doing it in outbound trunk settings? 

    ------------------------------
    Kamil Pawlak
    Peoplefone Polska S.A.
    ------------------------------

    Original Message


  • 6.  RE: How to include a tech prefix (5 digit code in front of the destination number)

    Posted 10-13-2022 10:58
    No replies, thread closed.
    Here is an example of accepting 4 digits (not starting with a 0) and translating to +1555555xxxx.



    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 7.  RE: How to include a tech prefix (5 digit code in front of the destination number)

    Posted 10-15-2022 07:13
    No replies, thread closed.

    Note that, as he stated, Robert's example is for taking a 4-digit extension that was dialed and turn it into a full outbound phone number per NANP.

    This also requires having your Number Plan set up to send those 4-digit numbers to an Outbound Route that includes this trunk, etc.

    For what @Sébastien Arpin asked it is very similar, but you need to use a Match Expression that matches the numbers dialed outbound on your system and pre-pends the correct code. That becomes more complicated if you need to deal with a leading tel:+ in front of the number, and you may need to experiment a bit to hit upon the correct match expression and normalized number expression.

    ​https://help.mypurecloud.com/articles/regular-expression-match-and-replace-examples-for-external-trunk-number-transformation/​​

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


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