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  • 1.  How to insert a variable from script to secure flow

    Posted 06-22-2018 18:39
    No replies, thread closed.
    Hello team


    Im verifying how to insert a variable that an agent write in script and send it secure flow.

    Agent will start secure flow using a button in script.

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    Eduardo Solano
    Genesys - Employees
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  • 2.  RE: How to insert a variable from script to secure flow

    Posted 06-25-2018 08:06
    No replies, thread closed.
    Hi Eduardo,

    Invocation data is used to pass information into the secure flow, such as a shopping cart id or account number.

    Transfer to Secure Flow action - PureCloud Resource Center

    Architect built-in variables - PureCloud Resource Center


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    R. J. Smith
    Genesys - Employees
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    Original Message


  • 3.  RE: How to insert a variable from script to secure flow

    Posted 08-08-2018 10:28
    No replies, thread closed.
    Hello Smith,

    Is there any way to send the status of payment e.g. Success, Error, Failure or Review back to the agent who initiated the secure flow?

    There is a block 'Return To Agent' but it does not have any field to set the value to be passed to the agent.

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    Cheers,
    Sajid Abbas Malek
    Al-Futtaim Technologies -
    ------------------------------

    Original Message


  • 4.  RE: How to insert a variable from script to secure flow

    Posted 08-08-2018 10:53
    No replies, thread closed.
    You need to use a Call Secure Data action in the secure flow to send the result somewhere the agent could query (this query could also be done using a data action in the script).

    https://help.mypurecloud.com/articles/call-secure-data-data-action/
    https://help.mypurecloud.com/articles/allow-script-use-external-data/

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    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


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