vikrant.roy | 2023-07-07 06:58:52 UTC | #1
I am currently trying to invoke siptraces API from the developer center center using a valid user for my ORG in USE. I provided the conversation ID and the Call ID as I received from the call along with the exact start date time and end date time. However the search returns no result.
cache-control | no-cache, no-store, must-revalidate |
content-length | 61 |
content-type | application/json |
inin-correlation-id | 1b6ddd9c-417b-4aaf-8fee-4794261932e4 |
{ "data": [], "count": 0, "selfUri": "/api/v2/telephony/siptraces" }
the same converstation ID is working fine in Analytics/conversation details API from where I have collected the Call ID and the date time.
Can someone help me on where I am going wrong?
tim.smith | 2023-07-07 17:15:23 UTC | #2
If you're sure you've constructed the query correctly and have no typos, please open a case with Genesys Cloud Care to investigate the missing data. We do no have access to your org's data via the forum.
system | 2023-08-07 17:15:55 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 20882