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How to know the talk time of call in analytics conversation query detail api

  • 1.  How to know the talk time of call in analytics conversation query detail api

    Posted 06-05-2025 19:07

    rohit | 2022-06-02 15:39:31 UTC | #1

    Hi, how to calculate agent interaction time with customer in analytics conversation detail query

    John_Carnell | 2022-06-06 14:42:47 UTC | #2

    Hi Rohit,

    I suggest taking a look at the conversation metrics page on the developer center. I believe the metric you are looking for is the tTalk metric. There is a nice write up of this metric at the bottom of the page.

    Thanks, John Carnell Manager, Developer Engagement

    system | 2022-07-06 14:43:04 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 14988



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