I recommend customer wait until near the end schedule to migrate the user to another Management Unit.
but, "Time-off requests move with the agent to the new management unit. Time-off requests are specific to agents, not management units, and should follow the agent with the move."
Manage agents in a management unit - Genesys Cloud Resource Center
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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
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Original Message:
Sent: 02-21-2024 12:11
From: Andrea Rushfeldt
Subject: How to Leverage Auto-Approval Despite Limitations Presented by Agent Movement
I recently submitted this idea to the product enhancement lab and it had me wondering - how are organizations utilizing auto-approval for time off requests despite the limitations involved in transferring agents to new management units?
#WorkforceManagement
#TimeOff/HRIS
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Andrea Rushfeldt
ATB Financial
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