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  • 1.  How to limit the number of allowed AWS IP adresses ?

    Posted 08-04-2023 11:18
    No replies, thread closed.

    We sent to our customer (based in France) a list of IP adresses to be opened , based on the informations we found there : ip-ranges.amazonaws.com/ip-ranges.json  , wich we restricted to "eu-west-1", "eu-west-2", "eu-west-3"

    Our customer can't accept so many adresses to allow. Is it possible to limit the list ?

    Is it enough to limit to the domains : *.euw1.pure.cloud  and *.mypurecloud.ie 

    Or is there any other solution ?

    Thanks for your help

    Catherine 

    #IPAddresses #Aws #Security 


    #Implementation
    #Security
    #Unsure/Other

    ------------------------------
    Catherine DUPIRE
    NXO FRANCE SASU
    ------------------------------


  • 2.  RE: How to limit the number of allowed AWS IP adresses ?
    Best Answer

    Posted 08-05-2023 14:43
    No replies, thread closed.

    As for ports for the users, they need 443 (https) to the region you are in.  As for WebRTC, you need several IP's for Genesys Cloud and the CIDR block for the media resources.   

    These resources are for the broader set:  Ports and services for Genesys Cloud clients - Genesys Cloud Resource Center (mypurecloud.com)

    These are the ones for WebRTC:  Ports and services for WebRTC - Genesys Cloud Resource Center (mypurecloud.com)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: How to limit the number of allowed AWS IP adresses ?

    Posted 08-07-2023 05:55
    Edited by Jason Kleitz 05-21-2025 10:23
    No replies, thread closed.

    Hi Robert, thank you for your answer

    Can you just confirm this point please : 

    « they need 443 (https) to the region you are in » è Can you confirm that "the region" means any AWS IP addresses (for the region, in our case eu-west-1) listed in the JSON file provided in Genesys Documentation (https://ip-ranges.amazonaws.com/ip-ranges.json )?

    BR

    Catherine



    ------------------------------
    Catherine DUPIRE
    NXO FRANCE SASU
    ------------------------------

    Original Message


  • 4.  RE: How to limit the number of allowed AWS IP adresses ?

    Posted 08-06-2023 23:00
    No replies, thread closed.

    Regards to WebRTC Clients also see...

    https://help.mypurecloud.com/articles/use-the-turn-behavior-feature/



    ------------------------------
    Scott Bradshaw
    Telstra Corporation Ltd
    ------------------------------



  • 5.  RE: How to limit the number of allowed AWS IP adresses ?

    Posted 08-07-2023 10:53
    No replies, thread closed.

    Yes, region refers to the region you are hosted in.  The CIDR block for media resources should be the same worldwide sans FedRAMP in the US. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 6.  RE: How to limit the number of allowed AWS IP adresses ?

    Posted 08-11-2023 02:59
    No replies, thread closed.

    @Robert Wakefield-Carl @Scott Bradshaw thank you for your answers

    Finally there is not really possibility to limit a lot these adresses... There's still a lot left...

    Thank you for your help !

    Catherine 



    ------------------------------
    Catherine DUPIRE
    NXO FRANCE SASU
    ------------------------------

    Original Message


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