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  • 1.  How to make a Lead uncallable after "Inin-Wrap-Up-Timeout" wrap up code.

    Posted 10-03-2025 06:44

    Hi everyone. 

    We utilize one outreach list with multiple phone numbers for the same lead with Mandatory, Time boxed ACW. with the rule to make contact uncallable after the agent specifices wrap-up code.  

    Issue is that if the ACW timeout expires, system does not recognize "Inin-Wrap-Up-Timeout" as a wrap up that should be uncallable. Is it possible to make Inin-Wrap-Up Timeout automatic wrap-ups as uncallable? 


    #Outbound

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    Ismar Sarajlic
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  • 2.  RE: How to make a Lead uncallable after "Inin-Wrap-Up-Timeout" wrap up code.

    Posted 10-03-2025 07:41

    Hello Ismar, 

    I think you can do this by Navigating to Menu > Digital and Telephony > Interactions > Wrap-up codes Mappings, click on edit mappings and set the default behavior for when a wrap-up code is not assigned. Though I am not sure how effective this is as I have not seen this done before. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: How to make a Lead uncallable after "Inin-Wrap-Up-Timeout" wrap up code.

    Posted 10-06-2025 15:02

    @Ismar Sarajlic are you trying to use a Wrap-up Rule to set the contact uncallable?



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    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------

    Original Message


  • 4.  RE: How to make a Lead uncallable after "Inin-Wrap-Up-Timeout" wrap up code.

    Posted 10-06-2025 15:04

    That needs to be done through System Disposition if you have not already tried it that way:



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------

    Original Message


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