Abhijeet | 2020-03-27 05:59:25 UTC | #1
Hi Team,
I am trying to implement the below sample code ,
https://developer.mypurecloud.com/api/rest/v2/analytics/queue.html
with post query is like
BODY
{ "detailMetrics": [ "oInteracting" ], "filter": { "type": "and", "clauses": [ { "type": "or", "predicates": [ { "dimension": "queueId", "value": "c6fc6f57-4c1e-4812-980a-5154f500b5c6" }, { "dimension": "queueId", "value": "ad97882c-2806-4a6e-8a19-ee5531348638" } ] }, { "type": "or", "predicates": [ { "dimension": "mediaType", "value": "voice" }, { "dimension": "mediaType", "value": "chat" } ] } ] } }
================
My Question is which is the following is the correct way to make the call to the API,
1)instance/api/v2/analytics/queues/observations/query?{ "detailMetrics": [ "oInteracting" ], "filter": { "type": "and", "clauses": [ { "type": "or", "predicates": [ { "dimension": "queueId", "value": "c6fc6f57-4c1e-4812-980a-5154f500b5c6" }, { "dimension": "queueId", "value": "ad97882c-2806-4a6e-8a19-ee5531348638" } ] }, { "type": "or", "predicates": [ { "dimension": "mediaType", "value": "voice" }, { "dimension": "mediaType", "value": "chat" } ] } ] } }
2)instance/api/v2/analytics/queues/observations/query?body={ "detailMetrics": [ "oInteracting" ], "filter": { "type": "and", "clauses": [ { "type": "or", "predicates": [ { "dimension": "queueId", "value": "c6fc6f57-4c1e-4812-980a-5154f500b5c6" }, { "dimension": "queueId", "value": "ad97882c-2806-4a6e-8a19-ee5531348638" } ] }, { "type": "or", "predicates": [ { "dimension": "mediaType", "value": "voice" }, { "dimension": "mediaType", "value": "chat" } ] } ] } }
Jerome.Saint-Marc | 2020-03-27 07:28:53 UTC | #2
Hello,
I am not sure I understand the question. The Queues Observations Query is based on an HTTP POST, sending the "parameters" in the body (HTTP POST request Body). You can see this here: https://developer.mypurecloud.com/api/rest/v2/analytics/index.html under the " POST /api/v2/analytics/queues/observations/queryQuery" entry
If you are calling the Platform API directly from python (I mean using a python Web/REST based client/library), you would have to use HTTP POST and pass the data as body of that request.
Also note that you can use a Platform API SDK that we provide for Python. See here for details: https://developer.mypurecloud.com/api/rest/client-libraries/python/index.html
There is also a tutorial which explains how to perform the query for queue using the Platform API SDK for Python. See here: https://developer.mypurecloud.com/api/tutorials/number-of-agent-in-queue/?language=python&step=1
Hope this helps.
Regards,
Abhijeet | 2020-03-27 09:18:52 UTC | #3
Hi Jerome,
Thanks for the reply.
I am directly calling Platform API using python "requests' library. Can you please elaborate on, making the call to rest api with the query as parameter?
Thanks,
Abhijeet Hivarkar
Jerome.Saint-Marc | 2020-03-27 09:33:40 UTC | #4
There is not much I can say. I don't code in python. You have to check the post method in python requests. See here as an example: https://www.w3schools.com/python/ref_requests_post.asp
Abhijeet | 2020-03-27 11:17:56 UTC | #5
Hi Jerome,
I am getting below error,
https://api.mypurecloud.com/api/v2/analytics/conversations/aggregates/query {"message":"HTTP 415 Unsupported Media Type","code":"unsupported media type","status":415,"contextId":"b031cf7c-cd32-4f49-a931-d57c3b9f84ae","details":[],"errors":[]}
for any request I am making
Jerome.Saint-Marc | 2020-03-27 11:37:44 UTC | #6
Specify/add a "content-type" header set to "application/json". Search "Custom Headers" section on this page to see an example for python requests: https://2.python-requests.org/en/v1.0.4/user/quickstart/
Abhijeet | 2020-03-27 13:03:52 UTC | #7
Thanks it worked
system | 2020-04-27 13:12:04 UTC | #8
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