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How to make sure that there is no issues with our edges, if there are logs or any thing to review

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  • 1.  How to make sure that there is no issues with our edges, if there are logs or any thing to review

    Posted 10-15-2017 14:35
    No replies, thread closed.


  • 2.  RE: How to make sure that there is no issues with our edges, if there are logs or any thing to review

    Posted 10-17-2017 13:21
    No replies, thread closed.

    Hi Abdullah,

     

    For Premise Edges you should be able to select the Edge in Telephony Admin and see the state and metrics for that edge. Logs are written in a proprietary format and are typically only accessed by our support team. Managed Edges (used if you have PureCloud Voice) are handled different because the Edge configuration are not selectable/editable. If you have more questions please inquire with our support team.

     

    Thanks,

    --Rod

     

     



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