Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  How to map each row in the "Cloud Voice Report" to its corresponding Genesys Cloud interaction ?

    Posted 12-11-2025 10:50
    No replies, thread closed.
    Hi everyone,
     
    I'm trying to link each call listed in the Cloud Voice Report (CSV) to its corresponding interaction in Genesys Cloud.
     
    The objective is to associate the cost of each outbound call with the correct interaction ID, so we can allocate telephony charges to the appropriate production teams.
     
    Has anyone successfully established a reliable mapping?
    Thanks in advance for any guidance or best practices!

    #Reporting/Analytics

    ------------------------------
    Lionel Florence
    Directeur UDJ
    ------------------------------


  • 2.  RE: How to map each row in the "Cloud Voice Report" to its corresponding Genesys Cloud interaction ?

    Posted 12-11-2025 11:45
    No replies, thread closed.

    Hi Lionel,

    I think you would need to match the dialed number from the Cloud Voice report to Conversation details.  Hopefully someone else in the community can help if there is a better way of doing this.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: How to map each row in the "Cloud Voice Report" to its corresponding Genesys Cloud interaction ?
    Best Answer

    Posted 12-12-2025 02:10
    No replies, thread closed.

    Thank you for your reply, Samuel. The answer finally arrived in this week's "Genesys Cloud – Upcoming Features" announcement.

    Genesys Cloud Voice (GCV) conversation IDs and Postal codes in GCV and BYOC usage reports . 

    I'm looking forward to export these reports end of next week.



    ------------------------------
    Lionel Florence
    Directeur UDJ
    ------------------------------

    Original Message


  • 4.  RE: How to map each row in the "Cloud Voice Report" to its corresponding Genesys Cloud interaction ?

    Posted 12-12-2025 04:30
    No replies, thread closed.

    Thanks for highlighting this Lionel, I was unaware that this was on its way.  Great news



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


Related Content