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  • 1.  How to match against DNIS in Architect?

    Posted 03-18-2022 13:17
    No replies, thread closed.

    I understand that the Architect Call.ANI attribute is formatted in the system like "tel:+18775551234" but I can't seem to figure out how to match against a DNIS in a Data Table. I'm assuming I can use the Call.CalledAddress and Call.CalledAddressOriginal variables, but if I try to use the same formatting in the Data Table as Call.ANI, the system doesn't match it. I've looked at the SIP Traces JSON file for the interaction and it doesn't have "tel:+1" at the beginning, and I've tried setting up a Data Table in that way but it still doesn't work.

    How is the Call.CalledAddress formatted? How would I be able to find this information on my own without having to ask in the forums?


    #ArchitectureandDesign

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    Daniel Ronzoni
    Prog Leasing LLC
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  • 2.  RE: How to match against DNIS in Architect?

    Posted 03-19-2022 20:53
    No replies, thread closed.
    You could try using Right(Call.ANI, 10).  That will give you the 10 digits that you can use to match the table index.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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