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How to Monitor TTS (Text-to-Speech) Usage in Genesys Cloud

  • 1.  How to Monitor TTS (Text-to-Speech) Usage in Genesys Cloud

    Posted 07-14-2025 07:39

    I'm looking for a way to track or retrieve Text-to-Speech (TTS) usage in Genesys Cloud. I've searched the documentation and APIs but couldn't find anything specific to TTS usage metrics (such as cost or billing).

    • Is there a supported way to monitor TTS usage through API or reports?
    • Has anyone implemented a workaround (e.g., logging TTS billing content in Architect)?

    Any insights would be appreciated.


    #PlatformAPI

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    Shashidhar Penjarla
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