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  • 1.  How to Obtain the Policy Applied to a Conversation

    Posted 08-06-2024 10:29
    No replies, thread closed.

    Hello community,

    I would like to know how to obtain the recording policy that was applied to a conversation ID. Which API should I use?

    thank  you for your help :)


    #ArchitectureandDesign
    #PlatformAdministration
    #QualityManagement

    ------------------------------
    Arnaud
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  • 2.  RE: How to Obtain the Policy Applied to a Conversation
    Best Answer

    Posted 08-06-2024 11:20
    No replies, thread closed.

    I have gone through the APIs and have not found any way.  I know of a few ideas that you might vote on:

    Show which policy was applied to a | Genesys Cloud Ideas Portal (aha.io)

    Show Recording Policy that matched the | Genesys Cloud Ideas Portal (aha.io)

    Provide a Recording Policy Tester | Genesys Cloud Ideas Portal (aha.io)

    Better managing of recording retention | Genesys Cloud Ideas Portal (aha.io)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



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