Genesys Cloud - Main

Hi,

When we try to buy new SMS numbers some countries need an address.
For those cases, after filling the address fields and after when we press Buy Now, a warning pop-ups saying: "There was an error saving address"

This warning is basically unhelpful, as do not tells you where is the problem.

Still in the same topic, it would be very helpful if all the countries regions two letters are available in some PureCloud's knowledge page, as we have no idea which can be the 2 letters for different regions around the world, as there are several websites with different information for the same region.

Tnks,
Vasco
#Telephony

------------------------------
Vasco Taveira
------------------------------

Hello Vasco,
Can you provide the country/region you are having trouble finding information about please? For US address for example, this would be the 2 letter US state which would go in this `region` field.

------------------------------
Greg Boston
Genesys - Employees
------------------------------

Hi Greg,

Yes, at the moment we have problems with France, more particularly with Paris region.
Don't you think it would be a good idea to have all the potential regions in just one site?

Best,
Vasco

------------------------------
Vasco Taveira
HelloFresh
------------------------------

Original Message:
Sent: 02-05-2020 08:11
From: Greg Boston
Subject: How to purcase SMS

Hello Vasco,
Can you provide the country/region you are having trouble finding information about please? For US address for example, this would be the 2 letter US state which would go in this `region` field.

------------------------------
Greg Boston
Genesys - Employees
------------------------------

Let me give you an address that i entered and was accepted properly in France. I'm hoping this can give you are template of what is need to get your address accepted.
"name": "Genesys Telecommunications",
"street": "65 Rue Camille Desmoulins",
"city": "Issy Les Moulineaux",
"region": "Hauts De Seine",
"postalCode": "92130",
"countryCode": "FR"

We will look into any improvements that can be made here and adjust. However providing every possible `region` value, for any address is the world, might become very difficult. Due to different address formats and standards in different countries.

------------------------------
Greg Boston
Genesys - Employees
------------------------------

Original Message:
Sent: 02-05-2020 08:17
From: Vasco Taveira
Subject: How to purcase SMS

Hi Greg,

Yes, at the moment we have problems with France, more particularly with Paris region.
Don't you think it would be a good idea to have all the potential regions in just one site?

Best,
Vasco

------------------------------
Vasco Taveira
HelloFresh
------------------------------


Original Message:
Sent: 02-05-2020 08:11
From: Greg Boston
Subject: How to purcase SMS

Hello Vasco,
Can you provide the country/region you are having trouble finding information about please? For US address for example, this would be the 2 letter US state which would go in this `region` field.

------------------------------
Greg Boston
Genesys - Employees

Hi Greg,

I understand.
It worked with the info you provide. Is there any way to change the address if it is needed?

Best,
Vasco

------------------------------
Vasco Taveira
HelloFresh
------------------------------

Original Message:
Sent: 02-05-2020 08:34
From: Greg Boston
Subject: How to purcase SMS

Let me give you an address that i entered and was accepted properly in France. I'm hoping this can give you are template of what is need to get your address accepted.
"name": "Genesys Telecommunications",
"street": "65 Rue Camille Desmoulins",
"city": "Issy Les Moulineaux",
"region": "Hauts De Seine",
"postalCode": "92130",
"countryCode": "FR"

We will look into any improvements that can be made here and adjust. However providing every possible `region` value, for any address is the world, might become very difficult. Due to different address formats and standards in different countries.

------------------------------
Greg Boston
Genesys - Employees
------------------------------


Original Message:
Sent: 02-05-2020 08:17
From: Vasco Taveira
Subject: How to purcase SMS

Hi Greg,

Yes, at the moment we have problems with France, more particularly with Paris region.
Don't you think it would be a good idea to have all the potential regions in just one site?

Best,
Vasco

------------------------------
Vasco Taveira
HelloFresh


Original Message:
Sent: 02-05-2020 08:11
From: Greg Boston
Subject: How to purcase SMS

Hello Vasco,
Can you provide the country/region you are having trouble finding information about please? For US address for example, this would be the 2 letter US state which would go in this `region` field.

------------------------------
Greg Boston
Genesys - Employees

There is currently no Update path for those Addresses. If your address changes in the future. You would have the option of entering a new address when purchasing additional phone number(s) as needed though.

------------------------------
Greg Boston
Genesys - Employees
------------------------------

Original Message:
Sent: 02-05-2020 08:45
From: Vasco Taveira
Subject: How to purcase SMS

Hi Greg,

I understand.
It worked with the info you provide. Is there any way to change the address if it is needed?

Best,
Vasco

------------------------------
Vasco Taveira
HelloFresh
------------------------------


Original Message:
Sent: 02-05-2020 08:34
From: Greg Boston
Subject: How to purcase SMS

Let me give you an address that i entered and was accepted properly in France. I'm hoping this can give you are template of what is need to get your address accepted.
"name": "Genesys Telecommunications",
"street": "65 Rue Camille Desmoulins",
"city": "Issy Les Moulineaux",
"region": "Hauts De Seine",
"postalCode": "92130",
"countryCode": "FR"

We will look into any improvements that can be made here and adjust. However providing every possible `region` value, for any address is the world, might become very difficult. Due to different address formats and standards in different countries.

------------------------------
Greg Boston
Genesys - Employees


Original Message:
Sent: 02-05-2020 08:17
From: Vasco Taveira
Subject: How to purcase SMS

Hi Greg,

Yes, at the moment we have problems with France, more particularly with Paris region.
Don't you think it would be a good idea to have all the potential regions in just one site?

Best,
Vasco

------------------------------
Vasco Taveira
HelloFresh


Original Message:
Sent: 02-05-2020 08:11
From: Greg Boston
Subject: How to purcase SMS

Hello Vasco,
Can you provide the country/region you are having trouble finding information about please? For US address for example, this would be the 2 letter US state which would go in this `region` field.

------------------------------
Greg Boston
Genesys - Employees

Undertsood.
Does that means the address I added just now has no relevance then?

Best,
Vasco

------------------------------
Vasco Taveira
HelloFresh
------------------------------

Original Message:
Sent: 02-05-2020 08:53
From: Greg Boston
Subject: How to purcase SMS

There is currently no Update path for those Addresses. If your address changes in the future. You would have the option of entering a new address when purchasing additional phone number(s) as needed though.

------------------------------
Greg Boston
Genesys - Employees
------------------------------


Original Message:
Sent: 02-05-2020 08:45
From: Vasco Taveira
Subject: How to purcase SMS

Hi Greg,

I understand.
It worked with the info you provide. Is there any way to change the address if it is needed?

Best,
Vasco

------------------------------
Vasco Taveira
HelloFresh


Original Message:
Sent: 02-05-2020 08:34
From: Greg Boston
Subject: How to purcase SMS

Let me give you an address that i entered and was accepted properly in France. I'm hoping this can give you are template of what is need to get your address accepted.
"name": "Genesys Telecommunications",
"street": "65 Rue Camille Desmoulins",
"city": "Issy Les Moulineaux",
"region": "Hauts De Seine",
"postalCode": "92130",
"countryCode": "FR"

We will look into any improvements that can be made here and adjust. However providing every possible `region` value, for any address is the world, might become very difficult. Due to different address formats and standards in different countries.

------------------------------
Greg Boston
Genesys - Employees


Original Message:
Sent: 02-05-2020 08:17
From: Vasco Taveira
Subject: How to purcase SMS

Hi Greg,

Yes, at the moment we have problems with France, more particularly with Paris region.
Don't you think it would be a good idea to have all the potential regions in just one site?

Best,
Vasco

------------------------------
Vasco Taveira
HelloFresh


Original Message:
Sent: 02-05-2020 08:11
From: Greg Boston
Subject: How to purcase SMS

Hello Vasco,
Can you provide the country/region you are having trouble finding information about please? For US address for example, this would be the 2 letter US state which would go in this `region` field.

------------------------------
Greg Boston
Genesys - Employees

The address would still be tied to any previous number(s) you provisioned with it. If those number(s) are released, they would no longer be tied to that address.

------------------------------
Greg Boston
Genesys - Employees
------------------------------

Original Message:
Sent: 02-05-2020 08:56
From: Vasco Taveira
Subject: How to purcase SMS

Undertsood.
Does that means the address I added just now has no relevance then?

Best,
Vasco

------------------------------
Vasco Taveira
HelloFresh
------------------------------


Original Message:
Sent: 02-05-2020 08:53
From: Greg Boston
Subject: How to purcase SMS

There is currently no Update path for those Addresses. If your address changes in the future. You would have the option of entering a new address when purchasing additional phone number(s) as needed though.

------------------------------
Greg Boston
Genesys - Employees


Original Message:
Sent: 02-05-2020 08:45
From: Vasco Taveira
Subject: How to purcase SMS

Hi Greg,

I understand.
It worked with the info you provide. Is there any way to change the address if it is needed?

Best,
Vasco

------------------------------
Vasco Taveira
HelloFresh


Original Message:
Sent: 02-05-2020 08:34
From: Greg Boston
Subject: How to purcase SMS

Let me give you an address that i entered and was accepted properly in France. I'm hoping this can give you are template of what is need to get your address accepted.
"name": "Genesys Telecommunications",
"street": "65 Rue Camille Desmoulins",
"city": "Issy Les Moulineaux",
"region": "Hauts De Seine",
"postalCode": "92130",
"countryCode": "FR"

We will look into any improvements that can be made here and adjust. However providing every possible `region` value, for any address is the world, might become very difficult. Due to different address formats and standards in different countries.

------------------------------
Greg Boston
Genesys - Employees


Original Message:
Sent: 02-05-2020 08:17
From: Vasco Taveira
Subject: How to purcase SMS

Hi Greg,

Yes, at the moment we have problems with France, more particularly with Paris region.
Don't you think it would be a good idea to have all the potential regions in just one site?

Best,
Vasco

------------------------------
Vasco Taveira
HelloFresh


Original Message:
Sent: 02-05-2020 08:11
From: Greg Boston
Subject: How to purcase SMS

Hello Vasco,
Can you provide the country/region you are having trouble finding information about please? For US address for example, this would be the 2 letter US state which would go in this `region` field.

------------------------------
Greg Boston
Genesys - Employees