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How to read customer phone number (ANI) in secure flow

  • 1.  How to read customer phone number (ANI) in secure flow

    Posted 06-05-2025 19:15

    Gowthami_R1 | 2023-09-26 14:37:09 UTC | #1

    Hi team,

    I need to develop a process to take payments in a secure flow. For this i am invoking the secure flow using script.

    Now I need to pass the customer phone number (ANI) to secure flow.

    How does the Flow Data Field get used and passed to secure flow via script?


    jacobshaw | 2023-09-27 15:28:51 UTC | #2

    Hi @Gowthami_R1 You can use the "Invoke Secure Flow" Scripter action to do the transfer. There is a Scripter variable called "Customer Formatted Number" that contains the customer's phone number. Variable reference is here https://help.mypurecloud.com/articles/built-in-script-variables/


    system | 2023-10-28 15:29:23 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 22215