Workforce Engagement Management

Hi,

I am trying to restrict an agent from editing the schedules of other agents but should be able to edit their own schedules.

• Agent should be able to view their own schedule

• Agent should be able to edit their own schedule

• Agent should NOT be able to view or edit any other agent's schedules

Are there any specific permissions that would help me to configure a role this way?

Thanks in advance.

#Genesys Cloud CX
#ScheduleManagement
#Workforce Engagement Management
#Workforce Management
#GeneralQuestion
#Other/Not Sure

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Suresh Medavaram
Kohl's Inc.
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Hi Suresh, 

editing a schedule is seen as an elevated Admin/Supervisor permission/task where the user would be editing and maintaining schedules for multiple Employees.

Currently, we don't have specific employee-level rules/permissions for editing their personal schedule. This is something that we are looking into as we build out more self-service scheduling features for the employee. It would be great to hear what Activities you are looking at employees to self-schedule and any rules you have around this, to help us shape future features in this area.

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Paul Wood
Product Manager for Genesys Cloud Workforce Management
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