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  • 1.  How to return to the same IVR step after a Transfer To Flow step

    Posted 02-07-2023 12:25
    No replies, thread closed.
    Dear Experts,

    Here's the use case:

    Is it possible to have the call transferred out to another platform and then come back to the same place within the IVR (where it originally came from)? If so, reusable task can I use?

    Thank you!
    #Integrations

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    Lim Vo
    Patelco Credit Union
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  • 2.  RE: How to return to the same IVR step after a Transfer To Flow step

    Posted 03-16-2023 15:56
    No replies, thread closed.

    You would have to use some participant data with some checks at the front of the flow.  I would use the reusable tasks that allow you to flow into that and back to the point of exit.  The other and probably better is to use a Common Module to act as an external flow in line with the call flow.  



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    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: How to return to the same IVR step after a Transfer To Flow step

    Posted 03-16-2023 16:21
    No replies, thread closed.

    Hi Lim

    What is the other platform and what is being done on that side?



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    Vaun McCarthy
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