Hi,
I have a scenario where we have four SIP phones configured as physical devices in Genesys Cloud. Each phone has its own DID directly assigned to its extension.
We need a routing setup where, if someone calls one of these DID numbers, the corresponding SIP phone rings first. If the call is not answered within 30 seconds, the other SIP phones should start ringing as well.
Is there a way to configure this behavior in Genesys Cloud?
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Maico Zorzan
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