Hi paul, i need the next, when the agent receive the interaction into the message queue, need to display one canned response automatically i found this API in internet : post/api/v2/conversations/messages/{conversationId}/communications/{communicationId}/messages
But i dont know how obtend the comunicatioId, the need ot its because we want to present the agents name to the customer , witout to go to the canned respose and run it manualy.
Thanks in advance.
------------------------------
Miguel L. Portugues
Sabio Ibérica, S.A.
------------------------------
Original Message:
Sent: 08-05-2024 17:28
From: Paul Simpson
Subject: How to run an automatic response showing the agent's name in a web chat message
Maybe I'm misunderstanding you, so could you elaborate?
Scripts execute when an Agent gets an Interaction (they are basically the screen the Agent sees in the UI), but it sounds like you want to automate as part of the directing of a message into a queue when the session starts? This would be done using a Flow in Architect.
------------------------------
Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.
Original Message:
Sent: 08-03-2024 12:07
From: Miguel L. Portugues
Subject: How to run an automatic response showing the agent's name in a web chat message
Get ConversationID as a custom Substitution
Good afternoon, I need to launch an automatic response when it is routed to a message queue in a web chat, I am thinking of doing it with a script, with a call to the API, but I can't find how to do it. Could anyone help me or have any idea which API should be used in the DA of the script? i was reading this webpage Get ConversationID as a custom Substitution
,but with not good results.Thanks in advance.
#API/Integrations
#DigitalChannels
------------------------------
Miguel L. Portugues
Sabio Ibérica, S.A.
------------------------------