Hello. 

As part of outbound campaigns, using the agent scripting, my client would like to have the possibility, from the script, to send an email directly to the client.

I've found the idea OTB-I-104 , which title is "send an email from an agent script", and which status is "delivered", but there is no detail.

Does someone know how to implement that ? 

Thanks in advance

Catherine 

#Scripting #Outbound #Email

Hello. 

As part of outbound campaigns, using the agent scripting, my client would like to have the possibility, from the script, to send an email directly to the client.

I've found the idea OTB-I-104 , which title is "send an email from an agent script", and which status is "delivered", but there is no detail.

Does someone know how to implement that ? 

Thanks in advance

Catherine 

#Scripting #Outbound #Email

That's fulfilled from the Open URL Scripter Action:

Hello. 

As part of outbound campaigns, using the agent scripting, my client would like to have the possibility, from the script, to send an email directly to the client.

I've found the idea OTB-I-104 , which title is "send an email from an agent script", and which status is "delivered", but there is no detail.

Does someone know how to implement that ? 

Thanks in advance

Catherine 

#Scripting #Outbound #Email

Hello. 

As part of outbound campaigns, using the agent scripting, my client would like to have the possibility, from the script, to send an email directly to the client.

I've found the idea OTB-I-104 , which title is "send an email from an agent script", and which status is "delivered", but there is no detail.

Does someone know how to implement that ? 

Thanks in advance

Catherine 

#Scripting #Outbound #Email

@Catherine DUPIRE I had some discussion with Dev, and I think the "delivered" for OTB-I-104 is tied more to the outbound agentless email functionality that is available now via the API https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-conversations-emails-agentless 

However, in order to use that API you have to have the email settings completely configured along with an outbound email campaign per https://help.mypurecloud.com/articles/agentless-email-notifications/ 

That feature has a cost per email.

To use it from a script you would need to gather the body of the email in a text input field, as well as designate the other inputs required (or hard-code whatever makes sense, like the From: and Reply To: addresses) and call a Data Action from the script to call that API.

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George Ganahl GCP, GCSME, ICCE, ICHD, etc.
Senior Principal PS Consultant
Genesys

Original Message:
Sent: 06-14-2024 04:49
From: Catherine DUPIRE
Subject: How to send an email from an outbound script ?

Hello. 

As part of outbound campaigns, using the agent scripting, my client would like to have the possibility, from the script, to send an email directly to the client.

I've found the idea OTB-I-104 , which title is "send an email from an agent script", and which status is "delivered", but there is no detail.

Does someone know how to implement that ? 

Thanks in advance

Catherine 

#Scripting #Outbound #Email

#Outbound

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Catherine DUPIRE
NXO FRANCE SASU
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