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How to send message to a group using API

  • 1.  How to send message to a group using API

    Posted 06-05-2025 18:39

    athuldilip | 2018-09-28 14:27:41 UTC | #1

    Hi,

    Is there any API for sending a message to a specific group? I saw an endpoint called SendMessage in Conversation API but it needs conversationId and communicationId as input.

    Thanks

    tim.smith | 2018-09-28 14:27:33 UTC | #2

    I assume you're talking about non-acd chat groups? You can use a webhook for that.

    athuldilip | 2018-09-28 15:19:27 UTC | #3

    Thanks! that's what I was looking for :slight_smile:

    athuldilip | 2018-09-29 12:23:34 UTC | #4

    After researching about webhooks I found out that We have to create an integration of "Generic Chat Notifications" Type and Create mappings to groups inorder to send a message to a group.

    In my application the user just have to select the group to which message should be sent and integrations and mappings should be created dynamically using purecloud API's. So I found an API for adding the integration but I didn't find any API's for creating mappings to group. So Is there any way to create mappings to group using APIs?

    Thanks in advance

    tim.smith | 2018-10-01 14:10:14 UTC | #5

    No, you must use the UI to configure webhooks at this time. You can request APIs for that task here: https://purecloud.ideas.aha.io/ideas

    system | 2018-11-01 14:10:19 UTC | #6

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 3651



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