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  • 1.  How to set a number to answer with a message only

    Posted 08-07-2023 12:04
    No replies, thread closed.

    Hi.  There is probably a very simple solution. We have phone numbers that are in individual queues that we want to have answer with a pre-recorded message and then hang up.  We don't want to transfer the call or allow the caller to leave a voicemail.  Answer > Play Message > Hang up.  Does the number need to remain in a queue to accomplish this?  How do we set up the phone # to answer, play the message and then hang up?  

    Thank you in advance for ideas/solutions. 


    #Unsure/Other

    ------------------------------
    Karen White
    Tucker Powersports
    ------------------------------


  • 2.  RE: How to set a number to answer with a message only

    Posted 08-07-2023 12:26
    No replies, thread closed.

    Karen,

    This doesn't even require a Queue!

    You simply create an Inbound Call Flow in Architect that plays the message and disconnects. Then route the number to that flow.

    HTH



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------



  • 3.  RE: How to set a number to answer with a message only

    Posted 08-10-2023 10:48
    No replies, thread closed.

    Hi Karen,

    The Above Average Joes stopped by the studio and we added a little bit of color to Paul's answer at the 10-minute mark. Hope the Joes' information is helpful, and please checkout the Genesys Knowledge Network if you haven't already. 

    Best,

    Matt



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 4.  RE: How to set a number to answer with a message only

    Posted 08-10-2023 18:32
    No replies, thread closed.

    Hi, 

    Thank you for the great information.  Now if I only knew where to begin, like the first step.  Learning this as our admin has moved on. 



    ------------------------------
    Karen White
    Tucker Powersports
    ------------------------------

    Original Message


  • 5.  RE: How to set a number to answer with a message only

    Posted 08-11-2023 11:25
    No replies, thread closed.

    Karen,

    I would begin by attending the training from Genesys Beyond.

    The functionality you are looking for is covered in the Architect class.

    HTH.



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------

    Original Message


  • 6.  RE: How to set a number to answer with a message only

    Posted 08-13-2023 15:22
    No replies, thread closed.

    Hi Karen, 

    I think you will find the GKN (Genesys Knowledge Network) helpful in your case, start here.

    Pairing webinars and short track videos found under the "Get Started" tab on the GKN with asking questions in the Community you should be able to find the answers you need.



    ------------------------------
    Antwuan Rencher
    Genesys - Employees
    ------------------------------

    Original Message


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