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  • 1.  How to set agent onqueue via API

    Posted yesterday

    Hi all, 

    is it possible to set an agent to "onqueue" status via API? 
    How does it work? The API documentation says nothing about this... 

    Is it possible via patch /api/v2/users/{userId}/presences/purecloud ?

    The /api/v2/users/{userId}/routingstatus API does not allow the onqueue status to set. Am I right?

    Regards, 

    Thomas


    #PlatformAPI

    ------------------------------
    Thomas Schepers
    Professional Service Engineer
    ------------------------------


  • 2.  RE: How to set agent onqueue via API

    Posted yesterday

    Hello,

    Yes. That's indeed done using PATCH /api/v2/users/{userId}/presences/purecloud with a body that points to the id of the OnQueue presence like:

    {
  "presenceDefinition": {
    "id": "ID_OF_THE_PRESENCE_DEFINITION"
  }
}

    You can get the id of the presence definition representing the OnQueue system presence with GET /api/v2/presence/definitions

    Regards,



    ------------------------------
    Jerome Saint-Marc
    Senior Development Support Engineer
    ------------------------------

    Original Message


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