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  • 1.  How to Set ININ-OUTBOUND-FAX as Uncallable Number

    Posted 06-02-2024 13:27
    No replies, thread closed.

    Hello, I'm setting an Outbound solution for a client, so I create rules in order to tell the campaign if to recall the contact or to set the Number\Contact as Ucallable etc.

    But when i get this Outbound System Wrap-up Code "ININ-OUTBOUND-FAX", I can't find it the drop-down list in the disposition field in the Rule Set configuration, so,

    The Rule set can't identify if a call got to Fax, and because of this, if the Campaign is recycled this number will be dialed again and I can't find a way

    To set this number as uncallable.

    Does anyone have Idea how to handle this?


    #Outbound

    ------------------------------
    Shahar Leonard
    ITNAV-Pro Ltd.
    ------------------------------


  • 2.  RE: How to Set ININ-OUTBOUND-FAX as Uncallable Number
    Best Answer

    Posted 06-04-2024 11:39
    No replies, thread closed.

    I'd try a wrap up rule with a condition for call analysis disposition.classification.callable.fax 

    https://help.mypurecloud.com/articles/call-analysis-dispositions-returned-for-genesys-cloud-edge/

    I've not tested it, but per the documentation linked above, it should work in a rule condition. 



    ------------------------------
    Eric Berkshire
    New American Funding, LLC
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  • 3.  RE: How to Set ININ-OUTBOUND-FAX as Uncallable Number

    Posted 06-08-2024 09:31
    Edited by Shahar Leonard 06-08-2024 09:30
    No replies, thread closed.

    Thanks Eric. it's do work,

    Best regards, Shahar.



    ------------------------------
    Shahar Leonard
    ITNAV-Pro Ltd.
    ------------------------------

    Original Message


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