WimVanHouts | 2021-03-04 06:51:24 UTC | #1
We are using the third party object routing SDK to route emails to the agents. The agent can use our own application to handle the interaction, and can push a button in that application to commit his actions in our application. When he commits his actions, I would like that the afterwork time or wrapup time in Genesys front-end is started, so that he can add some notes or select afterwork codes and then close the whole conversation.
How can I trigger to start the afterworktime for the agent using the platform API?
tim.smith | 2021-03-04 16:01:26 UTC | #2
You'll have to mimic the behavior of the Genesys Cloud application; you can look in the browser's network console to see exactly what requests are being made when you perform any given action. I believe you'll just need to disconnect the agent participant.
system | 2021-04-04 16:01:29 UTC | #3
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