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  • 1.  How to trim call (voice & screen) recording?

    Posted 10-14-2022 11:47
    No replies, thread closed.

    Hi All, 

    We've noticed our call recording record from the very start of the call from the IVR greeting to the end.  We would like to record only once the contact person/customer has been notified about recording the conversation.

    Thank you.


    #Telephony

    ------------------------------
    Rechelle McConnell
    CHRISTIAN BROADCASTING NETWORK
    ------------------------------


  • 2.  RE: How to trim call (voice & screen) recording?

    Posted 10-14-2022 11:53
    No replies, thread closed.
    Enable Consent Required on your trunks, then use the Enable Participant Recording action in your flows

    https://help.mypurecloud.com/articles/enable-participant-recording-action/

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: How to trim call (voice & screen) recording?

    Posted 10-14-2022 12:05
    No replies, thread closed.
    Thank you Melissa.

    ------------------------------
    Rechelle McConnell
    CHRISTIAN BROADCASTING NETWORK
    ------------------------------

    Original Message


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