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How to use builtin:time slots for non-UTC customers?

  • 1.  How to use builtin:time slots for non-UTC customers?

    Posted 08-25-2025 12:33
    Edited by Florin Cosmin Radulescu 08-25-2025 12:50

    Hi community,

    I'm currently building a Botflow and I need to ask the customer for a timeslot during the day. The slot works fine, the resulting timestamp is in UTC like everything in Architect. Normally I would have no issues converting it to the local timezone, however:

    Suppose the current local time is 3 o'clock, which is 1:00 UTC.

    • if the customer says something like "at 6", the resulting slot will contain "06:00:00" which I have to use as 6 o'clock local (customer's) time
    • if the customer says something like "three hours from now", which also means 6 o'clock in local time, the resulting slot will contain the value "04:00:00", since it is calculated as 1 o'clock UTC + 3 hours.

    If I always add the offset between UTC and local timezone to the result, the result in the first scenario will be wrong.

    If I don't convert it, the second one is wrong.

    Any ideas?


    #Architect #Bots 

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    Florin Cosmin Radulescu
    Genesys - Employees
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