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Hello,

When we use proguard, on our mobile apps which integrate the genesys mobile SDK, with the minifyEnabled and shrinkResources options set to true, the button on the messenger are displayed without border or color. By deactivating proguard, the buttons are displayed properly.

Does any one know which exception rules must be put in proguard for the SDK ?
We tried his set of rules but it doesn't work :
-keep class com.google.android.flexbox.** {*;}
-keep class com.genesys.cloud.messenger.transport.core.ButtonResponse
-keepnames public class com.google.android.flexbox.FlexboxLayoutManager

Thanks for your help.

Regards,
Ludovic Guillou. 

#MobileMessenger

------------------------------
Ludovic Guillou
CIO
------------------------------

Hi Ludovic,

Can you please confirm which SDK you are using? Mobile Messenger SDK or Mobile Transport SDK? Which version of the SDK you are using? Also can you send us the proguard version?

Thank you.

------------------------------
Monika Tamasi
Mobile Development Manager

Original Message:
Sent: 06-10-2025 07:50
From: Ludovic Guillou
Subject: How to use mobile messenger SDK for Android with proguard.

Hello,

When we use proguard, on our mobile apps which integrate the genesys mobile SDK, with the minifyEnabled and shrinkResources options set to true, the button on the messenger are displayed without border or color. By deactivating proguard, the buttons are displayed properly.

Does any one know which exception rules must be put in proguard for the SDK ?
We tried his set of rules but it doesn't work :
-keep class com.google.android.flexbox.** {*;}
-keep class com.genesys.cloud.messenger.transport.core.ButtonResponse
-keepnames public class com.google.android.flexbox.FlexboxLayoutManager

Thanks for your help.

Regards,
Ludovic Guillou. 

#MobileMessenger

------------------------------
Ludovic Guillou
CIO
------------------------------

Hello,

We are using the Mobile Messenger SDK  1.10.2 and the version of proguard is R8.

Hi Ludovic,

Can you please confirm which SDK you are using? Mobile Messenger SDK or Mobile Transport SDK? Which version of the SDK you are using? Also can you send us the proguard version?

Thank you.

------------------------------
Monika Tamasi
Mobile Development Manager

Original Message:
Sent: 06-10-2025 07:50
From: Ludovic Guillou
Subject: How to use mobile messenger SDK for Android with proguard.

Hello,

When we use proguard, on our mobile apps which integrate the genesys mobile SDK, with the minifyEnabled and shrinkResources options set to true, the button on the messenger are displayed without border or color. By deactivating proguard, the buttons are displayed properly.

Does any one know which exception rules must be put in proguard for the SDK ?
We tried his set of rules but it doesn't work :
-keep class com.google.android.flexbox.** {*;}
-keep class com.genesys.cloud.messenger.transport.core.ButtonResponse
-keepnames public class com.google.android.flexbox.FlexboxLayoutManager

Thanks for your help.

Regards,
Ludovic Guillou. 

#MobileMessenger

------------------------------
Ludovic Guillou
CIO
------------------------------

Thank you Ludovic. I've created a ticket to the engineer team with high priority. We will provide answers or workarounds hopefully soon.

------------------------------
Monika Tamasi
Mobile Development Manager

Original Message:
Sent: 06-11-2025 05:03
From: Ludovic Guillou
Subject: How to use mobile messenger SDK for Android with proguard.

Hello,

We are using the Mobile Messenger SDK  1.10.2 and the version of proguard is R8.

------------------------------
Ludovic Guillou
CIO

Original Message:
Sent: 06-10-2025 07:58
From: Akosne Tamasi
Subject: How to use mobile messenger SDK for Android with proguard.

Hi Ludovic,

Can you please confirm which SDK you are using? Mobile Messenger SDK or Mobile Transport SDK? Which version of the SDK you are using? Also can you send us the proguard version?

Thank you.

------------------------------
Monika Tamasi
Mobile Development Manager

Original Message:
Sent: 06-10-2025 07:50
From: Ludovic Guillou
Subject: How to use mobile messenger SDK for Android with proguard.

Hello,

When we use proguard, on our mobile apps which integrate the genesys mobile SDK, with the minifyEnabled and shrinkResources options set to true, the button on the messenger are displayed without border or color. By deactivating proguard, the buttons are displayed properly.

Does any one know which exception rules must be put in proguard for the SDK ?
We tried his set of rules but it doesn't work :
-keep class com.google.android.flexbox.** {*;}
-keep class com.genesys.cloud.messenger.transport.core.ButtonResponse
-keepnames public class com.google.android.flexbox.FlexboxLayoutManager

Thanks for your help.

Regards,
Ludovic Guillou. 

#MobileMessenger

------------------------------
Ludovic Guillou
CIO
------------------------------

Hi @Akosne Tamasi @Ludovic Guillou

We are experiencing similar issue as above.  Do you have any solution or update on the case you can share?

------------------------------
Grant McKay

Original Message:
Sent: 06-11-2025 05:33
From: Akosne Tamasi
Subject: How to use mobile messenger SDK for Android with proguard.

Thank you Ludovic. I've created a ticket to the engineer team with high priority. We will provide answers or workarounds hopefully soon.

------------------------------
Monika Tamasi
Mobile Development Manager

Original Message:
Sent: 06-11-2025 05:03
From: Ludovic Guillou
Subject: How to use mobile messenger SDK for Android with proguard.

Hello,

We are using the Mobile Messenger SDK  1.10.2 and the version of proguard is R8.

------------------------------
Ludovic Guillou
CIO

Original Message:
Sent: 06-10-2025 07:58
From: Akosne Tamasi
Subject: How to use mobile messenger SDK for Android with proguard.

Hi Ludovic,

Can you please confirm which SDK you are using? Mobile Messenger SDK or Mobile Transport SDK? Which version of the SDK you are using? Also can you send us the proguard version?

Thank you.

------------------------------
Monika Tamasi
Mobile Development Manager

Original Message:
Sent: 06-10-2025 07:50
From: Ludovic Guillou
Subject: How to use mobile messenger SDK for Android with proguard.

Hello,

When we use proguard, on our mobile apps which integrate the genesys mobile SDK, with the minifyEnabled and shrinkResources options set to true, the button on the messenger are displayed without border or color. By deactivating proguard, the buttons are displayed properly.

Does any one know which exception rules must be put in proguard for the SDK ?
We tried his set of rules but it doesn't work :
-keep class com.google.android.flexbox.** {*;}
-keep class com.genesys.cloud.messenger.transport.core.ButtonResponse
-keepnames public class com.google.android.flexbox.FlexboxLayoutManager

Thanks for your help.

Regards,
Ludovic Guillou. 

#MobileMessenger

------------------------------
Ludovic Guillou
CIO
------------------------------

Hi Grant McKay,

We will document the workaround - no deadline yet, and have a ticket to support R8 ProGuard.

Until then the suggested workaround:

Add in Proguard rulesfile :app proguard-rules.pro

-keep class com.genesys.cloud.** { *; }

Hi @Akosne Tamasi @Ludovic Guillou

We are experiencing similar issue as above.  Do you have any solution or update on the case you can share?

------------------------------
Grant McKay

Original Message:
Sent: 06-11-2025 05:33
From: Akosne Tamasi
Subject: How to use mobile messenger SDK for Android with proguard.

Thank you Ludovic. I've created a ticket to the engineer team with high priority. We will provide answers or workarounds hopefully soon.

------------------------------
Monika Tamasi
Mobile Development Manager

Original Message:
Sent: 06-11-2025 05:03
From: Ludovic Guillou
Subject: How to use mobile messenger SDK for Android with proguard.

Hello,

We are using the Mobile Messenger SDK  1.10.2 and the version of proguard is R8.

------------------------------
Ludovic Guillou
CIO

Original Message:
Sent: 06-10-2025 07:58
From: Akosne Tamasi
Subject: How to use mobile messenger SDK for Android with proguard.

Hi Ludovic,

Can you please confirm which SDK you are using? Mobile Messenger SDK or Mobile Transport SDK? Which version of the SDK you are using? Also can you send us the proguard version?

Thank you.

------------------------------
Monika Tamasi
Mobile Development Manager

Original Message:
Sent: 06-10-2025 07:50
From: Ludovic Guillou
Subject: How to use mobile messenger SDK for Android with proguard.

Hello,

When we use proguard, on our mobile apps which integrate the genesys mobile SDK, with the minifyEnabled and shrinkResources options set to true, the button on the messenger are displayed without border or color. By deactivating proguard, the buttons are displayed properly.

Does any one know which exception rules must be put in proguard for the SDK ?
We tried his set of rules but it doesn't work :
-keep class com.google.android.flexbox.** {*;}
-keep class com.genesys.cloud.messenger.transport.core.ButtonResponse
-keepnames public class com.google.android.flexbox.FlexboxLayoutManager

Thanks for your help.

Regards,
Ludovic Guillou. 

#MobileMessenger

------------------------------
Ludovic Guillou
CIO
------------------------------

Hi @Akosne Tamasi

Any update please ?
I sent your workaround (thanks !) to our app team.

KR,

Jean-Christophe

Hi Grant McKay,

We will document the workaround - no deadline yet, and have a ticket to support R8 ProGuard.

Until then the suggested workaround:

Add in Proguard rulesfile :app proguard-rules.pro

-keep class com.genesys.cloud.** { *; }

Hi @Akosne Tamasi @Ludovic Guillou

We are experiencing similar issue as above.  Do you have any solution or update on the case you can share?

------------------------------
Grant McKay

Original Message:
Sent: 06-11-2025 05:33
From: Akosne Tamasi
Subject: How to use mobile messenger SDK for Android with proguard.

Thank you Ludovic. I've created a ticket to the engineer team with high priority. We will provide answers or workarounds hopefully soon.

------------------------------
Monika Tamasi
Mobile Development Manager

Original Message:
Sent: 06-11-2025 05:03
From: Ludovic Guillou
Subject: How to use mobile messenger SDK for Android with proguard.

Hello,

We are using the Mobile Messenger SDK  1.10.2 and the version of proguard is R8.

------------------------------
Ludovic Guillou
CIO

Original Message:
Sent: 06-10-2025 07:58
From: Akosne Tamasi
Subject: How to use mobile messenger SDK for Android with proguard.

Hi Ludovic,

Can you please confirm which SDK you are using? Mobile Messenger SDK or Mobile Transport SDK? Which version of the SDK you are using? Also can you send us the proguard version?

Thank you.

------------------------------
Monika Tamasi
Mobile Development Manager

Original Message:
Sent: 06-10-2025 07:50
From: Ludovic Guillou
Subject: How to use mobile messenger SDK for Android with proguard.

Hello,

When we use proguard, on our mobile apps which integrate the genesys mobile SDK, with the minifyEnabled and shrinkResources options set to true, the button on the messenger are displayed without border or color. By deactivating proguard, the buttons are displayed properly.

Does any one know which exception rules must be put in proguard for the SDK ?
We tried his set of rules but it doesn't work :
-keep class com.google.android.flexbox.** {*;}
-keep class com.genesys.cloud.messenger.transport.core.ButtonResponse
-keepnames public class com.google.android.flexbox.FlexboxLayoutManager

Thanks for your help.

Regards,
Ludovic Guillou. 

#MobileMessenger

------------------------------
Ludovic Guillou
CIO
------------------------------

Hi @Akosne Tamasi

Any update please ?
I sent your workaround (thanks !) to our app team.

KR,

Jean-Christophe

Hi Grant McKay,

We will document the workaround - no deadline yet, and have a ticket to support R8 ProGuard.

Until then the suggested workaround:

Add in Proguard rulesfile :app proguard-rules.pro

-keep class com.genesys.cloud.** { *; }

Hi @Akosne Tamasi @Ludovic Guillou

We are experiencing similar issue as above.  Do you have any solution or update on the case you can share?

------------------------------
Grant McKay

Original Message:
Sent: 06-11-2025 05:33
From: Akosne Tamasi
Subject: How to use mobile messenger SDK for Android with proguard.

Thank you Ludovic. I've created a ticket to the engineer team with high priority. We will provide answers or workarounds hopefully soon.

------------------------------
Monika Tamasi
Mobile Development Manager

Original Message:
Sent: 06-11-2025 05:03
From: Ludovic Guillou
Subject: How to use mobile messenger SDK for Android with proguard.

Hello,

We are using the Mobile Messenger SDK  1.10.2 and the version of proguard is R8.

------------------------------
Ludovic Guillou
CIO

Original Message:
Sent: 06-10-2025 07:58
From: Akosne Tamasi
Subject: How to use mobile messenger SDK for Android with proguard.

Hi Ludovic,

Can you please confirm which SDK you are using? Mobile Messenger SDK or Mobile Transport SDK? Which version of the SDK you are using? Also can you send us the proguard version?

Thank you.

------------------------------
Monika Tamasi
Mobile Development Manager

Original Message:
Sent: 06-10-2025 07:50
From: Ludovic Guillou
Subject: How to use mobile messenger SDK for Android with proguard.

Hello,

When we use proguard, on our mobile apps which integrate the genesys mobile SDK, with the minifyEnabled and shrinkResources options set to true, the button on the messenger are displayed without border or color. By deactivating proguard, the buttons are displayed properly.

Does any one know which exception rules must be put in proguard for the SDK ?
We tried his set of rules but it doesn't work :
-keep class com.google.android.flexbox.** {*;}
-keep class com.genesys.cloud.messenger.transport.core.ButtonResponse
-keepnames public class com.google.android.flexbox.FlexboxLayoutManager

Thanks for your help.

Regards,
Ludovic Guillou. 

#MobileMessenger

------------------------------
Ludovic Guillou
CIO
------------------------------

Hi Jean-Christophe,

I'm happy to announce to you, that we released version 1.18, which contains R8 ProGuard.

Best Regards,

Monika

Hi @Akosne Tamasi

Any update please ?
I sent your workaround (thanks !) to our app team.

KR,

Jean-Christophe

Hi Grant McKay,

We will document the workaround - no deadline yet, and have a ticket to support R8 ProGuard.

Until then the suggested workaround:

Add in Proguard rulesfile :app proguard-rules.pro

-keep class com.genesys.cloud.** { *; }

Hi @Akosne Tamasi @Ludovic Guillou

We are experiencing similar issue as above.  Do you have any solution or update on the case you can share?

------------------------------
Grant McKay

Original Message:
Sent: 06-11-2025 05:33
From: Akosne Tamasi
Subject: How to use mobile messenger SDK for Android with proguard.

Thank you Ludovic. I've created a ticket to the engineer team with high priority. We will provide answers or workarounds hopefully soon.

------------------------------
Monika Tamasi
Mobile Development Manager

Original Message:
Sent: 06-11-2025 05:03
From: Ludovic Guillou
Subject: How to use mobile messenger SDK for Android with proguard.

Hello,

We are using the Mobile Messenger SDK  1.10.2 and the version of proguard is R8.

------------------------------
Ludovic Guillou
CIO

Original Message:
Sent: 06-10-2025 07:58
From: Akosne Tamasi
Subject: How to use mobile messenger SDK for Android with proguard.

Hi Ludovic,

Can you please confirm which SDK you are using? Mobile Messenger SDK or Mobile Transport SDK? Which version of the SDK you are using? Also can you send us the proguard version?

Thank you.

------------------------------
Monika Tamasi
Mobile Development Manager

Original Message:
Sent: 06-10-2025 07:50
From: Ludovic Guillou
Subject: How to use mobile messenger SDK for Android with proguard.

Hello,

When we use proguard, on our mobile apps which integrate the genesys mobile SDK, with the minifyEnabled and shrinkResources options set to true, the button on the messenger are displayed without border or color. By deactivating proguard, the buttons are displayed properly.

Does any one know which exception rules must be put in proguard for the SDK ?
We tried his set of rules but it doesn't work :
-keep class com.google.android.flexbox.** {*;}
-keep class com.genesys.cloud.messenger.transport.core.ButtonResponse
-keepnames public class com.google.android.flexbox.FlexboxLayoutManager

Thanks for your help.

Regards,
Ludovic Guillou. 

#MobileMessenger

------------------------------
Ludovic Guillou
CIO
------------------------------