Genesys Cloud - Main

I'm not sure if I'm doing it right. I want to replace 'queues_Credit Card' with 'Queue_Callback' so that the agent knows which issue the customer is contacting about.

#ArchitectureandDesign
#Implementation

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Nuttapong Limadisai
G-Able Public Company Limited
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Nuttapong,

Based on the screenshots you've submitted, I would start with the Create Callback action in the last screenshot.  The Queue value you have in this screenshot is the literal queue, and not the variable you have looked for Task.Q_Collection_Callback.  You'll need to change the queue in the Callback action from literal to expression, and then add the variable Task.Q_Collection_Callback.  

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Jason Tripp
Independent Health Association, Inc.
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Hi Jason

I tried adjusting as you suggested, and it worked wonderfully.

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Nuttapong Limadisai
G-Able Public Company Limited
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Original Message:
Sent: 11-28-2023 09:20
From: Jason Tripp
Subject: how to use set participant and get participant for replace gata

Nuttapong,

Based on the screenshots you've submitted, I would start with the Create Callback action in the last screenshot.  The Queue value you have in this screenshot is the literal queue, and not the variable you have looked for Task.Q_Collection_Callback.  You'll need to change the queue in the Callback action from literal to expression, and then add the variable Task.Q_Collection_Callback.  

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Jason Tripp
Independent Health Association, Inc.
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