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  • 1.  How to verify the outbound Email was delivered ?

    Posted 06-05-2018 11:00
    No replies, thread closed.
    Hi,

    is there any way on Purecloud to verify and confirm that the outbound Email is correctly sent and delivered to the destination ?

    Some customers are not receiving emails from Purecloud, and we want to confirm that no issue in our side

    Thank you


  • 2.  RE: How to verify the outbound Email was delivered ?

    Posted 06-05-2018 11:05
    No replies, thread closed.
    Contact support.  They'll need details to find the emails, interaction ids would be best if you can find them.

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: How to verify the outbound Email was delivered ?

    Posted 06-05-2018 12:24
    No replies, thread closed.
    Thank you for your reply, if we check on the Performance>Interactions, we can see outbound Email
    but it didn't confirm that the email was correctly delivered
    Original Message


  • 4.  RE: How to verify the outbound Email was delivered ?

    Posted 06-05-2018 12:29
    No replies, thread closed.

    If you click to look at a particular interaction, the interaction id is in url. 
    For example: https://apps.mypurecloud.com/directory/#/engage/admin/interactions/d2d112a8-9283-4026-b237-3aec43d3120a
    d2d112a8-9283-4026-b237-3aec43d3120a is the interaction id



    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


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