Genesys Cloud - Main

Hi Karthik!

Your question was covered in the newest episode of the Genesys Cloud Q&A Show. Hope this helps you out :)

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Nicole Milliken
Genesys - Employees
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Hi Nicole, 

we are already using the Step up authentication Beta program, we are able to authenticate in during the conversation, however there is no variable/ flag inside the Digital bot flow to check the authentication status . For the bot to validate and move to the next step we need the isauthenticated flag to be updated inside the digital bot flow. 

Hi Karthik!

Your question was covered in the newest episode of the Genesys Cloud Q&A Show. Hope this helps you out :)

------------------------------
Nicole Milliken
Genesys - Employees

Hi Nicole, 

we are already using the Step up authentication Beta program, we are able to authenticate in during the conversation, however there is no variable/ flag inside the Digital bot flow to check the authentication status . For the bot to validate and move to the next step we need the isauthenticated flag to be updated inside the digital bot flow. 

Hi Karthik!

Your question was covered in the newest episode of the Genesys Cloud Q&A Show. Hope this helps you out :)

------------------------------
Nicole Milliken
Genesys - Employees

The Message.IsAuthenticated variable is not something you can set and only set when it goes through and authenticated messaging session.  The step-up authentication assumes you are asking customers to go through the OpenID authentication method and that would set this attribute.  If you are not using the standard authenticated and using something like OTP in the Bot, you will need to use your own variable to designate that they have been authenticated. 

Hi Nicole, 

we are already using the Step up authentication Beta program, we are able to authenticate in during the conversation, however there is no variable/ flag inside the Digital bot flow to check the authentication status . For the bot to validate and move to the next step we need the isauthenticated flag to be updated inside the digital bot flow. 

Hi Karthik!

Your question was covered in the newest episode of the Genesys Cloud Q&A Show. Hope this helps you out :)

------------------------------
Nicole Milliken
Genesys - Employees

Robert, correct me if I'm wrong (I have not had a chance to work with the beta yet) in order to have the Bot automatically recognize that authentication is complete, doesn't the Bot need to prompt the customer to authenticate if the conversation is already interacting with the Bot (in addition to using the OpenID authentication)?

I may be completely wrong on that...

The Message.IsAuthenticated variable is not something you can set and only set when it goes through and authenticated messaging session.  The step-up authentication assumes you are asking customers to go through the OpenID authentication method and that would set this attribute.  If you are not using the standard authenticated and using something like OTP in the Bot, you will need to use your own variable to designate that they have been authenticated. 

Hi Nicole, 

we are already using the Step up authentication Beta program, we are able to authenticate in during the conversation, however there is no variable/ flag inside the Digital bot flow to check the authentication status . For the bot to validate and move to the next step we need the isauthenticated flag to be updated inside the digital bot flow. 

Hi Nicole, 

we are already using the Step up authentication Beta program, we are able to authenticate in during the conversation, however there is no variable/ flag inside the Digital bot flow to check the authentication status . For the bot to validate and move to the next step we need the isauthenticated flag to be updated inside the digital bot flow. 

Hi Karthik!

Your question was covered in the newest episode of the Genesys Cloud Q&A Show. Hope this helps you out :)

------------------------------
Nicole Milliken
Genesys - Employees

@Karthik Ageer a couple of questions, based upon your experience:

1. What are you using to do the authentication? Are you using OpenID Connect Messenger Configuration as specified at https://help.mypurecloud.com/articles/configure-messenger/?
2. Are you somehow doing the authentication from the Messaging conversation after the Bot flow has started but outside of the Bot flow, and expecting the Bot flow to get the updated information somehow?

Hi Nicole, 

we are already using the Step up authentication Beta program, we are able to authenticate in during the conversation, however there is no variable/ flag inside the Digital bot flow to check the authentication status . For the bot to validate and move to the next step we need the isauthenticated flag to be updated inside the digital bot flow. 

Hi Karthik!

Your question was covered in the newest episode of the Genesys Cloud Q&A Show. Hope this helps you out :)

------------------------------
Nicole Milliken
Genesys - Employees