Clayton_Curtis | 2024-05-30 01:10:01 UTC | #1
Basically i am trying to manipulate the flows a bit, just to prove out a demo. I have most things working, but i want to manipulate the get balances flow to show balance for the agent. I continue to get... You are not currently associated with an HRIS enabled time-off plan. Contact your supervisor for additional support.
when i hit the balance button from agent view. Is there any other flow that runs when you hit the check balance button. I am hardcoding values for demo purposes. I got other flows / functionality to work via this method, but no joy here.
vidasp | 2024-05-30 14:26:04 UTC | #2
The message you are getting is not directly related to a development of your workflow. In your configuration, the requesting agent + TOR activity code should map to time-off plan that has HRIS integration set. When balance button is hit on agent view, WFM backend will use the requesting agent and activity code to get corresponding time-off plan. Then, according to TOP settings, the backend establishes what workflow to use for the balance info and what time-off type and external agent id it needs to pass to workflow as an input.
Clayton_Curtis | 2024-05-30 17:55:25 UTC | #3
Vidas, thanks for the reply...i feel like i have my agent set right...can you look at my screenshots.
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vidasp | 2024-05-31 15:34:55 UTC | #4
Yes. I see that an agent is associated with the same HRIS integration as set in time-off plan. I assume this agent belongs to staffing group "Group 3". Activity code is invisible, but one you want the to show balance for should be in this time-off plan. If this all is set up and the integration is active, then the system will invoke the configured "get balance" workflow.
system | 2024-07-01 15:35:17 UTC | #5
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