Genesys Cloud - Main

Hi all - I need to do sensitive data masking in my transcript (this is generated from digital bot flow) to hide some of the confidential information. How this can be achieved? 

I have already enabled Sensitive data redaction for personal information. I need to mask specific details like email, phone number. How to do this masking. I have attached the screenshot for reference. Kindly assist me.

Regards,

Daniel

I read thru the article https://help.mypurecloud.com/faqs/which-entities-are-redacted/ and understood from the below statements.

Currently, you can turn on/off PCI and PII data masking using the following two toggles, but you cannot select which individual entities to mask:

• Sensitive Data Masking for Payment Cards
• Sensitive Data Masking for Personal Information

But even though I have turned ON PCI/PII data masking (ref. screenshot), emails, mobile numbers are all not masked. Kindly provide your inputs to fix them.

Hi all - I need to do sensitive data masking in my transcript (this is generated from digital bot flow) to hide some of the confidential information. How this can be achieved? 

I have already enabled Sensitive data redaction for personal information. I need to mask specific details like email, phone number. How to do this masking. I have attached the screenshot for reference. Kindly assist me.

Regards,

Daniel

I read thru the article https://help.mypurecloud.com/faqs/which-entities-are-redacted/ and understood from the below statements.

Currently, you can turn on/off PCI and PII data masking using the following two toggles, but you cannot select which individual entities to mask:

• Sensitive Data Masking for Payment Cards
• Sensitive Data Masking for Personal Information

But even though I have turned ON PCI/PII data masking (ref. screenshot), emails, mobile numbers are all not masked. Kindly provide your inputs to fix them.

Hi all - I need to do sensitive data masking in my transcript (this is generated from digital bot flow) to hide some of the confidential information. How this can be achieved? 

I have already enabled Sensitive data redaction for personal information. I need to mask specific details like email, phone number. How to do this masking. I have attached the screenshot for reference. Kindly assist me.

Regards,

Daniel

Hi Prathap

Under Analytics settings there is a options "Data Masking" which allows you to mask the phone numbers and email addresses.  Not sure if this option might work for you.

Regards

Stephan

I read thru the article https://help.mypurecloud.com/faqs/which-entities-are-redacted/ and understood from the below statements.

Currently, you can turn on/off PCI and PII data masking using the following two toggles, but you cannot select which individual entities to mask:

• Sensitive Data Masking for Payment Cards
• Sensitive Data Masking for Personal Information

But even though I have turned ON PCI/PII data masking (ref. screenshot), emails, mobile numbers are all not masked. Kindly provide your inputs to fix them.

Hi all - I need to do sensitive data masking in my transcript (this is generated from digital bot flow) to hide some of the confidential information. How this can be achieved? 

I have already enabled Sensitive data redaction for personal information. I need to mask specific details like email, phone number. How to do this masking. I have attached the screenshot for reference. Kindly assist me.

Regards,

Daniel

Thanks @Stephan Taljaard. This is already enabled and I tried another flow. But still phone number and email are not masked.  

Hi Prathap

Under Analytics settings there is a options "Data Masking" which allows you to mask the phone numbers and email addresses.  Not sure if this option might work for you.

Regards

Stephan

I read thru the article https://help.mypurecloud.com/faqs/which-entities-are-redacted/ and understood from the below statements.

Currently, you can turn on/off PCI and PII data masking using the following two toggles, but you cannot select which individual entities to mask:

• Sensitive Data Masking for Payment Cards
• Sensitive Data Masking for Personal Information

But even though I have turned ON PCI/PII data masking (ref. screenshot), emails, mobile numbers are all not masked. Kindly provide your inputs to fix them.

Hi all - I need to do sensitive data masking in my transcript (this is generated from digital bot flow) to hide some of the confidential information. How this can be achieved? 

I have already enabled Sensitive data redaction for personal information. I need to mask specific details like email, phone number. How to do this masking. I have attached the screenshot for reference. Kindly assist me.

Regards,

Daniel