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I need to create new schedules for a change in Christmas Opening times, I know how to add an exclusions to close lines early but Im not sure how to set it to open later?

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  • 1.  I need to create new schedules for a change in Christmas Opening times, I know how to add an exclusions to close lines early but Im not sure how to set it to open later?

    Posted 12-22-2017 09:13
    No replies, thread closed.


  • 2.  RE: I need to create new schedules for a change in Christmas Opening times, I know how to add an exclusions to close lines early but Im not sure how to set it to open later?

    Posted 12-22-2017 09:15
    No replies, thread closed.

    Adjust the open schedule and after christmas adjust it back



  • 3.  RE: I need to create new schedules for a change in Christmas Opening times, I know how to add an exclusions to close lines early but Im not sure how to set it to open later?

    Posted 12-22-2017 09:16
    No replies, thread closed.

    So i would have to do this manually? There is now way to schedule it in advance?



  • 4.  RE: I need to create new schedules for a change in Christmas Opening times, I know how to add an exclusions to close lines early but Im not sure how to set it to open later?

    Posted 12-22-2017 09:19
    No replies, thread closed.

    You can add one time schedules to the 'Open Schedule'