Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  I ran out of votes on the Product Ideas Lab

    Posted 08-22-2018 20:01
    No replies, thread closed.
    Not sure if its just my account or not but ever since the Product Ideas lab was born and the vote function was a available. I was only allocated 5 votes which have all been used. 

    Anyone else have this problem in regaining more votes?

    ------------------------------
    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
    ------------------------------


  • 2.  RE: I ran out of votes on the Product Ideas Lab

    Posted 08-23-2018 13:20
    No replies, thread closed.
    Hi Darryn!

    It looks like you either voted for or submitted a combination of 10 ideas, which is the current limit for PureCloud Ideas Lab users.  When you submit a new idea, you automatically vote for it. Votes get returned to you when an idea that you voted for is delivered. Keep in mind that you can always go back and remove your vote from one idea to vote on another one.

    Hope this helps,

    -Matt

    ------------------------------
    Matthew Raimundo
    Release Manager
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: I ran out of votes on the Product Ideas Lab

    Posted 08-23-2018 16:28
    No replies, thread closed.
    @Matthew Raimundo In reference to this post, we used to be able to submit feature requests via the portal, since that has now been shifted to the Ideas Lab, how should we handle the fact that we are needing to open feature requests for our clients? Being limited to 10 is not allowing me to open the requests that my clients are wanting. ​Just wondering if this might be slated to change at all? 

    Angie

    ------------------------------
    Angelia Harper
    Avtex
    ------------------------------

    Original Message


  • 4.  RE: I ran out of votes on the Product Ideas Lab

    Posted 08-24-2018 01:41
    No replies, thread closed.
    ​I agree with @Angelia Harper on this one!

    Even if the VARs weren't taken into consideration ​when this limit was set (Why not?!) limiting a single customer to only 10 submissions does not make sense.

    @Matthew Raimundo: The rationale that "Votes get returned to you when an idea that you voted for is delivered" is not comforting, considering past experience of how much time it takes to get an idea implemented.

    I think that setting such a limit can actually discourage us from submitting ideas.


    Dmitry

    ------------------------------
    Dmitry Dyment
    vantive2000@gmail.com
    ------------------------------

    Original Message


  • 5.  RE: I ran out of votes on the Product Ideas Lab

    Posted 08-24-2018 04:06
    No replies, thread closed.
    I know this is not going to be one bit of comfort to you all, but the idea of limiting votes comes out of product management theory/best practices, and is designed to make people weigh their votes very carefully to use them for what is most important to them:

    https://blog.aha.io/allocate-customer-votes-ideas-portals/

    Votes are returned when an idea gets implemented, yes, but you can also retract a vote from one idea and apply it to another. 

    That said, with Partners submitting idea on behalf of clients it can get a bit restrictive, can't it?

    My question on that front is, why aren't the clients submitting the ideas themselves? Every customer should request and use their own login to the PureCloud Community, which means they would have the necessary Okta login to be used on the Ideas Lab as well. If customers refuse to participate in Community and the Ideas Lab directly...they don't understand the principles upon which PureCloud was founded :-)


    ------------------------------
    George Ganahl
    Principal Program Manager
    Genesys
    ------------------------------

    Original Message


Related Content