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  • 1.  I want to change the layout, such as making the Genesys Cloud WebRTC display smaller

    Posted 03-04-2026 18:03

    I want to change the layout of the Genesys Cloud WebRTC app, such as making it smaller, but I don't know how.

    Do I need to create it using the Genesys Cloud Embeddable Framework to change the layout?


    #Telephony

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    Koji Hoshi
    -
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  • 2.  RE: I want to change the layout, such as making the Genesys Cloud WebRTC display smaller
    Best Answer

    Posted 03-05-2026 03:44

    Hi Koji

    From my understanding it's not possible to make these type of changes in the Genesys cloud app.  I would recommend looking into the Embeddable Framework option - https://help.genesys.cloud/articles/genesys-cloud-embeddable-framework-deployment-options/.

    Regards



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    Stephan Taljaard
    EMBEDIT s.r.o
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    Original Message


  • 3.  RE: I want to change the layout, such as making the Genesys Cloud WebRTC display smaller

    Posted 03-05-2026 20:39

    Hi Stephan.

    Thanks for your reply. 

    I'll take a look at the Embeddable Framework option.

    Best regards,



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    Koji Hoshi
    -
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    Original Message


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