Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

I want to create an Outbound Call Flow to use with the Agentless campaign.

  Thread closed by the administrator, not accepting new replies.

  • 1.  I want to create an Outbound Call Flow to use with the Agentless campaign.

    Posted 02-04-2025 05:01
    No replies, thread closed.
    I want to create an Outbound Call Flow to use with the Agentless campaign.
     
    Is there any way to create an IVR that reads  spech to text the customer name and amount in the contract list?

    #Outbound  #Agentless

    Thank You

    #Outbound

    ------------------------------
    Surat Krasang
    ------------------------------


  • 2.  RE: I want to create an Outbound Call Flow to use with the Agentless campaign.
    Best Answer

    Posted 02-04-2025 06:34
    No replies, thread closed.

    Hi, 

    Yes, you can.

    When you creates a new outbound flow, you must to select the contactlist associated with.
    Then in the flow, you can access to the whole information on the contact list.

    Try to add data on "Play Audio" box and then you can use the outbound.XXXXX information of the cl.

    Regards



    ------------------------------
    Adrian Rodriguez
    ------------------------------

    Original Message


Related Content