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I want to know about the PORTS/Protocols required for On premise edge connectiviyt

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  • 1.  I want to know about the PORTS/Protocols required for On premise edge connectiviyt

    Posted 12-11-2023 02:09
    No replies, thread closed.

    Hi All , hope you are doing well: While configuring the network for on premise edge connectivity, i have few querires/doubts. Kindly help me understand, below is the link i am refering to:Ports and services for Edge devices under BYOC Premises - Genesys Cloud Resource Center (mypurecloud.com)

    1.Intra edge communication: Is the communication which needs to be open is between EDGE 1 and EDGE2 or EDGE1 with Genesys cloud and EDGE2  with genesys cloud.

    2.Signalling mentioned in the 6th row is between Edge and Genesys cloud? Is only needed if we use VOIP?

    3.Media: The media communication port udp/16384-32768  is between  what and what? Since it is talking about streaming, i presume it is only for VOIP phones.

    Thank you for your response in advance.


    #Telephony

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    Anush Shetty
    SBI Shinsei Bank, Limited
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  • 2.  RE: I want to know about the PORTS/Protocols required for On premise edge connectiviyt

    Posted 02-19-2025 17:25
    No replies, thread closed.

    Did you get all of this figured out?



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    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Executive Adoption Consultant
    Genesys
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    Original Message


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