Anush, would you be able to tell the caller there is a momentary silence so their entry is easily heard? If you play that as part of the instructions, that could help.
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Nathan Smith
WTI Holdings LLC
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Original Message:
Sent: 06-10-2024 00:05
From: Anush Shetty
Subject: I want to know how to play the music while entering the DTMF parallely
Currenlty the timeout value is set to 3 seconds. During that 3 seconds , we do not want the customers to feel like the call has been disconnected till they finish enteting the digits.
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Anush Shetty
SBI Shinsei Bank, Limited
Original Message:
Sent: 06-07-2024 15:22
From: Breno Canyggia Ferreira Marreco
Subject: I want to know how to play the music while entering the DTMF parallely
Today we don't have available in the "collect input" block this option.
You can create an idea in the portal for votation and road-map Genesys: https://genesyscloud.ideas.aha.io
Att,
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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
Original Message:
Sent: 06-06-2024 22:41
From: Anush Shetty
Subject: I want to know how to play the music while entering the DTMF parallely
Hi All,
I want to know if it is possible to play a music while customer is entering the DTMF number . This is because we do not want customers to feel call is disconnected during interdigit gap. Please suggest.
#ArchitectureandDesign
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Anush Shetty
SBI Shinsei Bank, Limited
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