Genesys Cloud - Main

Hi Rogier,

 

I asked around and a couple of internal hackathon projects have started work on this request. It apparently requires an installed app with driver support for a specific headset that reads buttons and then send commands to the PureCloud API.

 

We've shared your request with the teams that determine our product roadmap.

 

Thank you,

Clay

I hope to speak to Jabra within a few days to see what we can do for each other.

This would definitely be a HUGE help for us as well. One of the number one complaints that we have is how hard it is to answer / hangup calls. The little pop-up window that says Show and then finding the Answer button (which could be in different places depending on what they were looking at) is just not user-friendly.

Jabra worked witht he Purecloud team over the last few months. With the latest release of the PureCloud Application you can use all headset buttons (accept/reject/end & mutu/unmute & hold/unhold). 

Please follow the link for more details: https://help.mypurecloud.com/articles/configure-a-jabra-headset/

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Stephan Keim
Jabra
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Original Message:
Sent: 11-16-2017 17:44
From: Altaf Gosla
Subject: I would like to know if / when Answer/Hangup from headset (Call Control) using a USB headset will be possible. Our agents have PureCloud on background and they can't end call or pick call using there USB headset.......

This would definitely be a HUGE help for us as well. One of the number one complaints that we have is how hard it is to answer / hangup calls. The little pop-up window that says Show and then finding the Answer button (which could be in different places depending on what they were looking at) is just not user-friendly.