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  • 1.  I wrote a tutorial on using CX as Code

    Posted 10-01-2025 10:45
    Edited by Lucas Woodward 10-01-2025 10:45

    Last night I published a newsletter article about what CX as Code is, and how to use it.

    https://makingchatbots.com/p/cx-as-code-with-genesys-cloud

    I wrote it off the back of a discussion I helped with here, so I thought that it might be a useful article to share.


    Any feedback would be gratefully received.


    #Archy
    #CXasCode

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    Lucas Woodward
    Winner of Orchestrator of the Year, Developer (2025)

    LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
    Newsletter - https://makingchatbots.com
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  • 2.  RE: I wrote a tutorial on using CX as Code

    Posted 10-02-2025 16:35

    Hi Lucas.

    I have 2 questions and send you the URL. Is possible to get help?

    Thank you.

    https://community.genesys.com/viewdocument/use-cx-as-code-for-backup-configura?CommunityKey=a39cc4d6-857e-43cb-be7b-019581ab9f38&tab=librarydocuments



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    Edward Enrique Herrera
    Chief Support Leader
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  • 3.  RE: I wrote a tutorial on using CX as Code

    Posted 10-02-2025 23:23

    Hi Lucas,

    Excellent resource, thank you for sharing! I always follow your ideas, and they are very helpful in exploring all the capabilities of Genesys Cloud.



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    Brayam Sthik Moya Rusinque
    Developer Genesys Cloud
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  • 4.  RE: I wrote a tutorial on using CX as Code

    Posted 10-03-2025 08:50

    Lucas,

    Amazing article, and thanks for always giving back to the community.  

    -John



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    John Carnell
    Director, Developer Engagement
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  • 5.  RE: I wrote a tutorial on using CX as Code

    Posted 10-03-2025 10:22

    Hi Lucas,

    Great work on this tutorial - really clear and practical! I especially appreciate how you connected the CX as Code concepts to real Genesys Cloud scenarios, it makes it easier for teams to see the immediate value.

    From a technical lead perspective, I see this approach helping a lot with governance and consistency across environments, especially when scaling or onboarding new developers. I'll definitely be sharing this with my team.

    Thanks for contributing such high-quality content to the community!
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    Bruno Costa
    Techlead
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    Bruno Costa dos Santos
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  • 6.  RE: I wrote a tutorial on using CX as Code

    Posted 10-07-2025 16:31

    Thank you all!

    I've had people ask about an automated pipeline for this, which I've covered in Automating development of Genesys chatbots. However, I plan on writing a more detailed article on CI/CD pipelines for Genesys Cloud flows.

    So watch this space - or just read the great articles written by the Genesys team on the Genesys Cloud Dev Blog.



    ------------------------------
    Lucas Woodward
    Winner of Orchestrator of the Year, Developer (2025)

    LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
    Newsletter - https://makingchatbots.com
    ------------------------------



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