Genesys Cloud - Main

I need to setup a ICal rule for New Zealand public holidays for our IVR schedule. Can anyone tell me if the following rule would work for the Good Friday 14th April and would it revert to our normal operating schedule for the ivr or is there more I need to add to the rule?

FREQ=YEARLY;BYMONTH=4;BYMONTHDAY=14;COUNT=1

Thanks

That looks like it should work.

Could you not accomplish the same thing with a Custom schedule and set the start and end date/time to that day? Or tick the All day box?

Thanks George,

Last Christmas i used the custom schedule and ticked the All day box but it didnt work correctly. When i raised it with support they advised it was the ical not setup correctly.

I guess the iCal setting still automatically gets set to FREQ=WEEKLY if you don't set it to something else, so you do need to set it manually :-(

That said, I just created a Custom schedule and set it to start and end today, with a specific time range, and it worked perfectly even though the ICAL defaulted to FREQ=WEEKLY. It shouldn't ever repeat, since it is set to a specific date range (today), so perhaps you don't need to change the ICAL...

Also, another thought...why not use the One Time schedule type instead of Custom? Set it to start and end on April 14, and to run All day.