Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

ICBM does not show any reports or calls

  Thread closed by the administrator, not accepting new replies.

  • 1.  ICBM does not show any reports or calls

    Posted 03-18-2021 20:25
    No replies, thread closed.
    Hello

    Since I can't get a hold of support I thought I would try this.

    I have set someone up as a supervisor and made sure they have all the licenses and placed in a Supervisor group in InterAction Administrator. TSRA is also setup.  I made sure all his setting match another supervisor.

    However, when this user logs into ICBM, the do not see any Module for Reports, Recorder, or anything.  Can someone help me get this user the modules he needs to do his job.  ICBM does show under Module Management that he does have Acquired licenses he needs.

    Please help!

    Thank you,

    John
    #Reporting/Analytics

    ------------------------------
    John Takayama
    Fremont Bank
    ------------------------------


Related Content