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I'd like the option to disable audio alerting, and only have the visual pop-up when a call is coming in. Or, at the very least, make it so that the incoming call only beeps once and not repeatedly.

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  • 1.  I'd like the option to disable audio alerting, and only have the visual pop-up when a call is coming in. Or, at the very least, make it so that the incoming call only beeps once and not repeatedly.

    Posted 11-29-2017 18:33
    No replies, thread closed.


  • 2.  RE: I'd like the option to disable audio alerting, and only have the visual pop-up when a call is coming in. Or, at the very least, make it so that the incoming call only beeps once and not repeatedly.

    Posted 11-30-2017 22:03
    No replies, thread closed.

    We will track this as a request, makes sense to have a setting at the user level to control this.

     

    Thanks,

     

    Jeroen