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I'd like to understand general use. On average how many groups would you say you actively participate in? And, do you track them via Favorites?

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  • 1.  I'd like to understand general use. On average how many groups would you say you actively participate in? And, do you track them via Favorites?

    Posted 10-11-2016 17:56
    No replies, thread closed.


  • 2.  RE: I'd like to understand general use. On average how many groups would you say you actively participate in? And, do you track them via Favorites?

    Posted 10-14-2016 12:54
    No replies, thread closed.

    That's a tough one to describe. I monitor quite a few groups. I have 38 Official groups open in my roster, plus a few personal groups that aren't very active (I don't want to close and lose them though). I only participate in about 5 or 6, and I keep 2 in Favorites.  For groups that don't have much chatter but are important to me, I turn off the "Mute this room" feature so I always see their messages. Others I just glance through once or twice a day. (The sort order to most recent really helps with that. It keeps me from checking every room- I can just stick to the top of the list.)