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  • 1.  Idea CERTNG-I-1980: Increase Flow Execution Variable Limit

    Posted 5 hours ago
    Hi everyone!
     
    I would like to ask for your support on Genesys Cloud Idea CERTNG-I-1980 from @Brad Shoptaw.
     
    High-size flows are usually complex and have more than 350 variables. It would be very good if Genesys raised the limit a bit more, to make data tracking and troubleshooting easier.
     
    According to Genesys, currently, there are no plans to implement this in the near term, but if this feature would help your organization, please consider voting and commenting on the idea so that they can consider it more briefly.
     
    Thank you!
     

    #ArchitectandDesign

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    Edgar Dreger
    Senior Genesys Analyst
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  • 2.  RE: Idea CERTNG-I-1980: Increase Flow Execution Variable Limit

    Posted 5 hours ago

    Hello Edgar,

    Thank you for sharing. While I don't personally have any call flows with 350 variables in my test org, I would love to hear about this limit from others in the community.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Idea CERTNG-I-1980: Increase Flow Execution Variable Limit

    Posted 5 hours ago

    Hello Edgar, 

    This is a great discussion point... I am curious, what type of flow would have more than 350 variables?

    I am more towards "expert" system that interact with one another other than 1 size-fits-all flow. So I am curious to hear more about this.

    Thanks for starting this thread. 



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    Rodrigo Romao
    NALA Team Lead - Genesys - Employees
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    Original Message


  • 4.  RE: Idea CERTNG-I-1980: Increase Flow Execution Variable Limit

    Posted 4 hours ago

    Hello, @Edgar Dreger!

    Voted! We have some customers with very large flows that usually take a lot of time for troubleshooting when they have some issues.

    It would be great if Genesys increases this size.



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    Arthur Pereira Reinoldes
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    Original Message


  • 5.  RE: Idea CERTNG-I-1980: Increase Flow Execution Variable Limit

    Posted 4 hours ago

    @Arthur Pereira Reinoldes thank you!!



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    Edgar Dreger
    Senior Genesys Analyst
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    Original Message


  • 6.  RE: Idea CERTNG-I-1980: Increase Flow Execution Variable Limit

    Posted 4 hours ago

    Hi @Rodrigo Soares and @Jason Kleitz!!

    Thank you for your replies!!

    Our client is from the banking segment and has approved a flow with many self-services, where the customer can consult the information of their contract, renegotiate, consult the installment of the contract knowing in advance the amount of the installment they will pay in URA itself, and you can still choose the payment method, the date on which you want to pay, as well as specific scenarios of contracts in surplus and loss. 😅

    I understand your curiosity, and maybe it's a scenario "outside the curve", but it's our current reality and would have made troubleshooting easier, despite the good mapping of participant data that we did.

    Best Regards!!



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    Edgar Dreger
    Senior Genesys Analyst
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    Original Message


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