Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

IDEA EPAGCOP-I-425 Enable granular control of Agent Copilot summary visibility across divisions to ensure data isolation during cross-division interaction transfers.

  • 1.  IDEA EPAGCOP-I-425 Enable granular control of Agent Copilot summary visibility across divisions to ensure data isolation during cross-division interaction transfers.

    Posted 20 days ago
    Edited by Hugo LE GUERN yesterday

    Hi folks,

    My colleague and I opened a IDEA in order to enable more fine tuning when it comes to Agent Copilot Transfer Summary accross Divisions.
    Our current customer deployment requires us to avoid sharing Transfer Summary from division A to B but B to A should be enable.

    https://genesyscloud.ideas.aha.io/ideas/EPAGCOP-I-425 

    I don't know if any of you or your customers are facing this type of scenario and would be interested by such feature then give us a vote. Else, we are always interested by good practice or workaround.

    Hugo

    @Roudy Merhej FYI.


    #AICopilot(Agent,Supervisor,Admin)

    ------------------------------
    Hugo LE GUERN
    Solutions Head
    ------------------------------



  • 2.  RE: IDEA EPAGCOP-I-425 Enable granular control of Agent Copilot summary visibility across divisions to ensure data isolation during cross-division interaction transfers.
    Best Answer

    Posted 20 days ago
    Edited by Samuel Jillard 19 days ago

    Hello Hugo, 

    Voted! Here is the link https://genesyscloud.ideas.aha.io/ideas/EPAGCOP-I-425 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: IDEA EPAGCOP-I-425 Enable granular control of Agent Copilot summary visibility across divisions to ensure data isolation during cross-division interaction transfers.

    Posted 20 days ago

    Thanks @Cameron Tomlin ! I Totally forgot to paste the link!! https://genesyscloud.ideas.aha.io/ideas/EPAGCOP-I-425 



    ------------------------------
    Hugo LE GUERN
    Solutions Head
    ------------------------------

    Original Message


Related Content