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IDEA EPAGCOP-I-425 Enable granular control of Agent Copilot summary visibility across divisions to ensure data isolation during cross-division interaction transfers.

  • 1.  IDEA EPAGCOP-I-425 Enable granular control of Agent Copilot summary visibility across divisions to ensure data isolation during cross-division interaction transfers.

    Posted 05-13-2026 10:35
    Edited by Hugo LE GUERN 21 days ago

    Hi folks,

    My colleague and I opened a IDEA in order to enable more fine tuning when it comes to Agent Copilot Transfer Summary accross Divisions.
    Our current customer deployment requires us to avoid sharing Transfer Summary from division A to B but B to A should be enable.

    https://genesyscloud.ideas.aha.io/ideas/EPAGCOP-I-425 

    I don't know if any of you or your customers are facing this type of scenario and would be interested by such feature then give us a vote. Else, we are always interested by good practice or workaround.

    Hugo

    @Roudy Merhej FYI.


    #AICopilot(Agent,Supervisor,Admin)

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    Hugo LE GUERN
    Solutions Head
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  • 2.  RE: IDEA EPAGCOP-I-425 Enable granular control of Agent Copilot summary visibility across divisions to ensure data isolation during cross-division interaction transfers.
    Best Answer

    Posted 05-13-2026 11:01
    Edited by Samuel Jillard 05-14-2026 04:07

    Hello Hugo, 

    Voted! Here is the link https://genesyscloud.ideas.aha.io/ideas/EPAGCOP-I-425 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: IDEA EPAGCOP-I-425 Enable granular control of Agent Copilot summary visibility across divisions to ensure data isolation during cross-division interaction transfers.

    Posted 05-13-2026 11:37

    Thanks @Cameron Tomlin ! I Totally forgot to paste the link!! https://genesyscloud.ideas.aha.io/ideas/EPAGCOP-I-425 



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    Hugo LE GUERN
    Solutions Head
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    Original Message


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